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Service · Annual maintenance & support

AMC & support that keeps every room working.

Annual maintenance contracts and on-demand support — preventive visits, guaranteed response times, genuine spares and a single helpdesk for your entire AV estate. Predictable cost, maximum uptime, one number to call.

1,200+
Rooms deployed
98%
First-call success
6—12 wks
Typical delivery
Live · AMC · 99% uptime
Support Desk SLA active
PREVENTIVE VISITS
4-HR
RESPONSE
Cover
Multi-brand
Spares
Genuine OEM
Desk
Single helpdesk
80+ enterprises trust Yexis for their meeting rooms
FRESHWORKS
WIPRO
SIEMENS
L&T
TAFE
MRF
DAIMLER
APOLLO
What AMC covers

Support that keeps AV running.

Our annual maintenance contracts keep your AV estate reliable — with defined SLAs, preventive visits, and rapid response when something needs attention.

SL

SLA-backed response

Guaranteed response and resolution times for every ticket.

PM

Preventive maintenance

Scheduled visits that catch issues before they disrupt.

SP

Spares & replacement

Managed spare-part cover to minimise downtime.

How AMC works

Predictable cost, dependable rooms.

An AMC turns unpredictable AV breakdowns into a managed, budgeted service. You get defined SLAs, preventive care, and a single accountable team for the whole estate.

  • Defined SLAs
    Clear response and resolution commitments in writing.
  • Preventive schedule
    Regular health checks to prevent avoidable failures.
  • One accountable team
    A single support relationship for every room and device.
Who it serves

AMC for the whole organisation.

IT

Fewer escalations

Proactive care means fewer surprises to manage.

Finance

Budgeted cost

A predictable annual figure instead of ad-hoc repairs.

Users

Reliable rooms

AV that works when meetings start.

Customer story

From constant breakdowns to 99% room uptime.

How AMC works

From sign-up to a rock-solid, supported estate.

Estate audit
We inventory every device and its condition
Week 1
AMC plan
Cover levels, SLAs and spares agreed and costed
3—5 days
Onboard
Rooms enrolled, helpdesk and schedules set up
1—2 weeks
Preventive cycle
Scheduled visits keep rooms healthy
Quarterly
Review & report
Uptime reports and service reviews
Ongoing
Common questions

Questions about AMC & support.

What does an AMC cost and what does it cover? +

AMC pricing is based on the size and mix of your AV estate and the SLA tier you choose — we quote per estate.

Can you support AV from brands you did not install? +

Yes — a single AMC can cover rooms across all your sites under one agreement.

What response and resolution times do you guarantee? +

We handle firmware, health checks, and repairs, with preventive visits on a set schedule.

Do you provide preventive visits and reporting? +

Our AMC tiers offer response SLAs down to a few hours, with priority options for critical rooms.

Can we scale the AMC across multiple sites? +

Yes, AMC is an operating cost and can be aligned with leasing or managed-service arrangements.

An AMC that cut room downtime sharply.

Book a free site survey with our solutions team. Costed proposal within 10 working days.

Get an AMC quote
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